U: Use words from the language of the Perceptual Preference of your partner
C: Curiosity, not judgment, especially if you lose rapport
O: Oxygen feeds the brain. If you lose rapport,breathe
M: Match patterns of your partner, especially eye movements that are gathering data
M: MY+OUR
U: Universal Truism: Win-Lose turns into Lose-Lose over time
N: New spy-glass for the brain: VAK (recognizing the other’s favorite perceptual system) helps you understand how they process information
I: If communication hits a snag, rapport becomes the first order of business
C: Change your words, change your Reality. Deletion, distortion, and generalization are natural brain processes
A: Adjust your voice, just a bit
T: Trances occur when patterns are running
E: Easily the four most powerful Words in the English Language